FAQs

All of our items are made to order. Graphic printed products are produced and dispatched within 3-5 business days. Embroidered and personalized products require 7-10 business days. Orders placed on weekends or US public holidays begin processing on the next business day.

We ship with standard tracked shipping to the United States and 20 other countries (Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom). After production, delivery inside the United States usually takes 7-14 business days. International orders typically arrive within 10-30 business days depending on the destination country and local customs processing. Full details are in our Shipping Policy.

Shipping is calculated at checkout from the value of your order. In the United States: $4.99 (orders under $30), $5.99 ($30-$59.99), $8.99 ($60-$99.99), and free from $100. International: $9.99 (under $30), $14.99 ($30-$59.99), $19.99 ($60-$119.99), $25.99 ($120-$199.99), and free from $200. The exact amount is always shown before you pay.

You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves our facility. You can also follow it on our Order Tracking page. Please note that tracking updates may be limited for some United Kingdom and European Union destinations.

Email support@happynurselife.com as soon as possible. If your order has not been handed to the carrier yet we will update the address for you. Once a parcel has shipped we are unable to reroute it.

Please check with your household and neighbours first, then contact us within 30 days of the shipping date. We will open an investigation with the carrier and arrange a free replacement or a refund. See our Refund and Return Policy.

Because every item is printed or embroidered to order for you, we do not accept general returns or size exchanges once production has started. Please check our Size Guide carefully before ordering. If your item arrives defective, damaged or incorrect, we will make it right - see the next question.

Contact us within 5 days of delivery at support@happynurselife.com with your order number and clear photos or a short video of the problem. You do not need to ship the item back to us. For major issues (wrong item, significant difference from the description, factory or carrier damage) we offer a free replacement or a full refund. For minor issues we may offer a partial refund excluding the shipping fee.

Screens, lighting and printing processes vary, so a difference of up to 20% in shade is normal and is not treated as a defect. A clearly wrong colour is, of course, covered by our Refund Policy.

Once your request is approved we issue the refund to your original payment method straight away. Please allow 7-10 days for the money to appear in your account, depending on your bank or card issuer.

Email us as soon as possible. If production has not started we will happily change or cancel your order. Once printing or embroidery has begun the order can no longer be modified or cancelled.

Your payment is taken in full at the moment you complete checkout.

We accept Visa, Mastercard, American Express, Discover and other major cards, as well as Shop Pay and popular digital wallets. All transactions are encrypted and processed securely by Shopify Payments.

Where required by law we collect state and local sales tax based on your shipping address; the amount is shown at checkout. International orders may be subject to import duties or VAT, which are set by your country and paid by the recipient.

We ship to the United States and 20 other countries in Europe, North America and Oceania - the full list is in our Shipping Policy. If your country is not on the list, no shipping option will appear at checkout; email us and we will let you know whether we can arrange delivery. Delivery times and any customs charges vary by destination.

Email support@happynurselife.com, call +1 719-312-5123, use the live chat, or fill in the form on our Contact Us page. Our support team replies Monday to Friday, 9:00 - 18:00 (UTC -5:00), usually within one business day.

Happy Nurse Life, 1942 Broadway St. STE 314C, Boulder, CO 80302, United States.